General

exira.com, with its registered office at Bonsecoursstraat 5, 8490 Jabbeke and registered with the KBO under number 0759.397.459, acts as the data controller in respect of the processing of its customers' personal data for the purposes set out in this privacy policy.

This privacy policy is intended to inform you about the processing of your personal data in connection with the domain name registration linked to the use of the website exira.com.

The processing of your personal data is done in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC (the General Data Protection Regulation ("AVG")) and the Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

Some definitions

The term “personal data” includes all information about an identified or identifiable natural person, such as your name, your IP address, your location data, your contact details, … including agreements entered into by you and other documents that allow you to be identified.

“Processing” includes any possible action that can be taken with respect to your personal data such as collecting, recording, organizing, structuring, storing, updating or amending, retrieving, consulting, using, transmitting, disseminating or otherwise making available, aligning or combining, blocking, erasing or destroying data.

A “domain name” is an alphanumeric representation of a numeric IP (Internet Protocol) address that allows for the identification of a computer connected to the Internet.

Lawfulness of processing personal data

Following categories of data are processed:

• Personal identification data such as first and last name, address details, telephone number and email address;
• Electronic identification data such as the IP address;
• Commercial data such as your customer number and bank/payment details;
• Other personal data that you provide yourself when you contact us via the web form or when storing data in your administration module.

The processing of the above personal data is done in the context of necessity for the execution of an agreement. These data are necessary to ensure that your domain name can be assigned for the preferred period, and that payment for your order can be processed.

In order to comply with the legal obligation resting on exira.com in the case of general tax and accounting obligations, we process commercial and personal data. Another legal obligation is the duty to cooperate within a judicial inquiry whereby the personal and electronic identification data may be requested, or the domain name placed offline.

In order to inform you of an expansion of our products or to remind you that the contract period is coming to an end, exira.com relies on the protection of legitimate interests. For this purpose, it processes your personal identification data.

The processing of electronic identification data is carried out on the basis of the legitimate interests of ensuring that exira.com can offer you a domain name in a secure environment, thus reducing the opportunity for cybercriminals to damage the website, by implementing appropriate network and information security measures.

When sending a newsletter, exira.com processes the email address after obtaining your consent.

Retention period

exira.com does not keep your personal data longer than strictly necessary to fulfill the purposes for which your data is collected, unless there are legal obligations that require a longer retention period.

Transfer of personal data

exira.com does not sell personal data to third parties nor are they passed on to third parties unless

• if necessary for the execution of the agreement; or
• to comply with a possible legal obligation.

For some aspects of our products and services, we cooperate with third parties or use subcontractors. These third parties are always carefully selected and there is always an agreement between exira.com and this third party in accordance with applicable law. Among others, we use service providers of domain name registrations, email service providers, providers of SSL certificates, payment platforms, cloud service providers, …

Data Subject Rights

exira.com aims to manage and use its customer data securely, respectfully and as a prudent and reasonable entity in order to better serve its customers and provide the best possible experience. exira.com therefore starts from the principle that everyone gets control over their personal data hence you as a customer can exercise all the below mentioned data subject rights through the account page.

It concerns the following rights:

• You have the right to access, correct or delete your personal data.
• In addition, you have the right to withdraw your possible consent for the data processing or to object to the processing of your personal data by exira.com.
• Finally, you have the possibility to exercise your right of portability. This means that you can request us to send your personal data, which we have in a computer file, to you or another organization named by you.

If you wish to exercise your rights as a data subject, or if you have any other questions/comments about the data processing, please send a specified request via the contact form.

exira.com will respond to such requests within the period of one month in accordance with applicable law. To expedite the verification of your identity, it is recommended that you attach a copy of the front of your identity card to the request.

Finally, you always have the option of submitting a complaint to the national supervisory authority, the data protection authorities. This can be done via the following link: gegevensbeschermingsautoriteit.be

How we secure personal data

exira.com is committed to protecting your personal data and privacy at all times. In order to do this, appropriate organizational and technical measures have been taken.

One form of organizational measures is awareness training and education around handling confidential data. In addition, all kinds of technical measures have been taken to guarantee the security of the information systems, the network and the infrastructure. These include hard disk encryption software, firewalls, antivirus, intrusion and anomaly detection, multi-factor password protection, …

If a data leak occurs that has an impact on your rights and liberties, you will be notified as required by law.

The law on electronic communications ensures that the existence and content of personal communications passing through the exira.com network (for example: email traffic, hosting, …) is protected by the terms on telecommunication secrecy. This means that exira.com may only take note of such communications when required by law.

Website cookies

A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website. They ensure that the website works properly.

exira.com only uses technical, strictly necessary cookies to ensure the functioning of the website.

Changes to this privacy policy

exira.com has the right to modify this Privacy Policy at any time. The date of the last modified version is listed at the top, below the title. Amendments will be published on our website so that you remain informed at all times about the personal data processed by exira.com.

Questions and/or complaints

If you have any questions about the privacy statement of exira.com, you can contact us via the contact form at any time.